Return & Exchange Policy

1. RETURN & EXCHANGE ELIGIBILITY

WHEN CAN YOU REQUEST A RETURN?

At OUDNAYA, we are committed to delivering premium-quality products that reflect our brand standards and your expectations. If you receive a product that does not match the description or images shown, we offer a clear and fair return and exchange policy to protect your rights.

ELIGIBLE CASES

Product is not as described or differs from displayed images

Product has a clear manufacturing defect

You received the wrong item

REQUIRED CONDITIONS

Request submitted within 3 to 7 days from the delivery date

Product must be unused and in its original condition

Item returned with original packaging and all accessories

Proof of purchase required (order number or invoice)

2. HOW TO REQUEST A RETURN

SUBMIT YOUR REQUEST IN 3 STEPS

Contact our customer support via Email or WhatsApp / Support number. Provide your order number and clear photos showing the issue.

CONTACT CHANNELS

Email — info@oudnaya.com

WhatsApp – 201044455332

INFORMATION NEEDED

Order number

Clear photos showing the issue

Your request will be reviewed within 24–48 hours. If approved, we will arrange product pickup or guide you to the nearest shipping point.