{"id":2866,"date":"2026-03-18T15:16:20","date_gmt":"2026-03-18T13:16:20","guid":{"rendered":"https:\/\/oudnaya.com\/%d8%a7%d9%84%d8%b4%d8%b1%d9%88%d8%b7-%d9%88%d8%a7%d9%84%d8%a3%d8%ad%d9%83%d8%a7%d9%85\/"},"modified":"2026-03-22T02:16:53","modified_gmt":"2026-03-22T00:16:53","slug":"terms","status":"publish","type":"page","link":"https:\/\/oudnaya.com\/ar\/terms\/","title":{"rendered":"\u0627\u0644\u0634\u0631\u0648\u0637 \u0648\u0627\u0644\u0623\u062d\u0643\u0627\u0645"},"content":{"rendered":"\n
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Return & Exchange Policy<\/h1><\/div>\n<\/div><\/div>\n\n\n\n
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1. RETURN & EXCHANGE ELIGIBILITY<\/h5>

WHEN CAN YOU REQUEST A RETURN?<\/h3><\/div>

At OUDNAYA, we are committed to delivering premium-quality products that reflect our brand standards and your expectations. If you receive a product that does not match the description or images shown, we offer a clear and fair return and exchange policy to protect your rights.<\/p><\/div><\/div>\n\n\n\n

ELIGIBLE CASES<\/h5><\/div>\n\n\n\n
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<\/a><\/path><\/svg><\/span>\u0627\u0644\u0645\u0646\u062a\u062c \u063a\u064a\u0631 \u0645\u0637\u0627\u0628\u0642 \u0644\u0644\u0648\u0635\u0641 \u0623\u0648 \u064a\u062e\u062a\u0644\u0641 \u0639\u0646 \u0627\u0644\u0635\u0648\u0631 \u0627\u0644\u0645\u0639\u0631\u0648\u0636\u0629<\/span><\/div>\n\n\n\n
<\/a><\/path><\/svg><\/span>\u0627\u0644\u0645\u0646\u062a\u062c \u0628\u0647 \u0639\u064a\u0628 \u062a\u0635\u0646\u064a\u0639 \u0648\u0627\u0636\u062d<\/span><\/div>\n\n\n\n
<\/a><\/path><\/svg><\/span>\u0627\u0633\u062a\u0644\u0645\u062a \u0627\u0644\u0645\u0646\u062a\u062c \u0627\u0644\u062e\u0637\u0623<\/span><\/div>\n<\/div><\/div>\n\n\n\n
REQUIRED CONDITIONS<\/h5><\/div>\n\n\n\n
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<\/a><\/path><\/svg><\/span>\u064a\u062c\u0628 \u062a\u0642\u062f\u064a\u0645 \u0627\u0644\u0637\u0644\u0628 \u062e\u0644\u0627\u0644 3 \u0625\u0644\u0649 7 \u0623\u064a\u0627\u0645 \u0645\u0646 \u062a\u0627\u0631\u064a\u062e \u0627\u0644\u0627\u0633\u062a\u0644\u0627\u0645<\/span><\/div>\n\n\n\n
<\/a><\/path><\/svg><\/span>\u064a\u062c\u0628 \u0623\u0646 \u064a\u0643\u0648\u0646 \u0627\u0644\u0645\u0646\u062a\u062c \u063a\u064a\u0631 \u0645\u0633\u062a\u062e\u062f\u0645 \u0648\u0641\u064a \u062d\u0627\u0644\u062a\u0647 \u0627\u0644\u0623\u0635\u0644\u064a\u0629<\/span><\/div>\n\n\n\n
<\/a><\/path><\/svg><\/span>\u0627\u0644\u0625\u0631\u062c\u0627\u0639 \u0628\u0627\u0644\u062a\u063a\u0644\u064a\u0641 \u0627\u0644\u0623\u0635\u0644\u064a \u0648\u062c\u0645\u064a\u0639 \u0627\u0644\u0645\u0644\u062d\u0642\u0627\u062a<\/span><\/div>\n\n\n\n
<\/a><\/path><\/svg><\/span>\u0645\u0637\u0644\u0648\u0628 \u0625\u062b\u0628\u0627\u062a \u0627\u0644\u0634\u0631\u0627\u0621 (\u0631\u0642\u0645 \u0627\u0644\u0637\u0644\u0628 \u0623\u0648 \u0627\u0644\u0641\u0627\u062a\u0648\u0631\u0629)<\/span><\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n
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2. HOW TO REQUEST A RETURN<\/h5>

SUBMIT YOUR REQUEST IN 3 STEPS<\/h3><\/div>

Contact our customer support via Email or WhatsApp \/ Support number. Provide your order number and clear photos showing the issue.<\/p><\/div><\/div>\n\n\n\n

CONTACT CHANNELS<\/h5><\/div>\n\n\n\n
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<\/a><\/path><\/svg><\/span>\u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u2014 info@oudnaya.com<\/span><\/div>\n\n\n\n
<\/a><\/path><\/svg><\/span>WhatsApp – 201044455332<\/span><\/div>\n<\/div><\/div>\n\n\n\n
INFORMATION NEEDED<\/h5><\/div>\n\n\n\n
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<\/a><\/path><\/svg><\/span>\u0631\u0642\u0645 \u0627\u0644\u0637\u0644\u0628<\/span><\/div>\n\n\n\n
<\/a><\/path><\/svg><\/span>\u0635\u0648\u0631 \u0648\u0627\u0636\u062d\u0629 \u062a\u0648\u0636\u062d \u0627\u0644\u0645\u0634\u0643\u0644\u0629<\/span><\/div>\n<\/div><\/div>\n\n\n\n

Your request will be reviewed within 24\u201348 hours<\/strong>. If approved, we will arrange product pickup or guide you to the nearest shipping point.<\/p>\n<\/div>\n<\/div><\/div>\n\n\n\n

<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

Return & Exchange Policy ELIGIBLE CASES REQUIRED CONDITIONS CONTACT CHANNELS INFORMATION NEEDED Your request will be reviewed within 24\u201348 hours. If approved, we will arrange product pickup or guide you to the nearest shipping point.<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"no-sidebar","site-content-layout":"plain-container","ast-site-content-layout":"full-width-container","site-content-style":"unboxed","site-sidebar-style":"unboxed","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"disabled","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"enabled","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2866","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false,"variation_swatches_image_size":false,"variation_swatches_tooltip_size":false},"uagb_author_info":{"display_name":"","author_link":"https:\/\/oudnaya.com\/ar\/author\/"},"uagb_comment_info":0,"uagb_excerpt":"Return & Exchange Policy ELIGIBLE CASES REQUIRED CONDITIONS CONTACT CHANNELS INFORMATION NEEDED Your request will be reviewed within 24\u201348 hours. If approved, we will arrange product pickup or guide you to the nearest shipping point.","_links":{"self":[{"href":"https:\/\/oudnaya.com\/ar\/wp-json\/wp\/v2\/pages\/2866","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/oudnaya.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/oudnaya.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/oudnaya.com\/ar\/wp-json\/wp\/v2\/comments?post=2866"}],"version-history":[{"count":1,"href":"https:\/\/oudnaya.com\/ar\/wp-json\/wp\/v2\/pages\/2866\/revisions"}],"predecessor-version":[{"id":2867,"href":"https:\/\/oudnaya.com\/ar\/wp-json\/wp\/v2\/pages\/2866\/revisions\/2867"}],"wp:attachment":[{"href":"https:\/\/oudnaya.com\/ar\/wp-json\/wp\/v2\/media?parent=2866"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}